Privacy Notice

Who We Are

Schnoodles Doggy Daycare is run by Schnoodles Ltd, a company registered in England and Wales.

Company number

09243569

Registered office

Unit 7a Waterside Business Park, Waterside, Chesham, Buckinghamshire, HP5 1PE

Email

info@schnoodlesdoggydaycare.co.uk

Telephone

07887 366121

Schnoodles Ltd is the data controller for the information covered by this notice.

Information We Collect

We may collect your name, contact details, address, preferred daycare days, information about your dog, emergency contacts, vet details and anything else we need to assess applications or provide daycare. We may also keep correspondence, agreements, attendance, payment and incident records.

Our website and its providers may collect technical information needed to run and secure the site.

To confirm before launch: KNEXGEN to confirm where website form submissions are stored.

How We Use Your Information

We use personal information to respond to enquiries, manage applications and the waiting list, arrange collection and daycare, communicate with customers, protect animal welfare, keep business records and meet legal requirements.

Depending on the purpose, we rely on:

• Contract: to assess applications and provide agreed services.
• Legitimate interests: to manage enquiries, run the business and protect its interests, taking your rights into account.
• Legal obligations: where the law requires us to keep or disclose information.
• Consent: where required, including some marketing. You can withdraw consent at any time.

You don’t have to agree to marketing to apply for daycare. Information marked as required on our application form is needed to assess your application, and if it isn’t provided we may not be able to proceed. Our team reviews applications, and they aren’t decided by automated processing alone.

Sharing Information

We may share relevant information with authorised team members, veterinary practices, insurers, professional advisers, website and IT providers, and authorities where necessary or legally required. We don’t sell your personal information.

To confirm before launch: KNEXGEN and Dave to confirm whether any providers transfer information outside the UK. If they do, name the safeguards here.

Photographs and Reviews

We may share photographs and videos of dogs at Schnoodles on our website and social media. If you have concerns about any featuring your dog, please contact us. We’ll obtain permission or consent where the law requires it.

We may publish genuine customer reviews with the reviewer’s permission.

How Long We Keep Information

We keep personal information for as long as is reasonably necessary for the purpose it was collected for, or where we have another lawful reason to keep it. This depends on the type of information, whether an enquiry or customer relationship is still active, and any business, contractual, accounting, insurance or legal requirements.

We review information where appropriate and delete or anonymise it when it’s no longer needed, unless we have a lawful reason to keep it.

Keeping Information Secure

We use appropriate measures to protect personal information and limit access to people who need it for their work.

Cookies and Website Technology

Our website may use cookies and similar technologies for its operation, security and other functions. We provide information and choices about these as the law requires, including asking for consent where necessary.

To confirm before launch: KNEXGEN to confirm the cookies and analytics actually used.

Your Rights

Depending on the circumstances, you may have the right to access, correct or ask us to delete your personal information, restrict or object to how we use it, ask for it in a portable format, and withdraw consent where we rely on it. To exercise your rights, email info@schnoodlesdoggydaycare.co.uk. We’ll handle requests in line with data protection law.

You can object to our use of your personal information where we rely on legitimate interests, and you can object to direct marketing at any time.

Questions and Complaints

If you have a question or complaint about how we use your information, contact us at info@schnoodlesdoggydaycare.co.uk or on 07887 366121. We’ll acknowledge data protection complaints within 30 days, look into them and give you an outcome without undue delay.

You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Changes to This Notice

We may update this notice when necessary. The current version is always on our website.